How to get help
The fastest way to reach me is via the contact form. Please include the application name and version, your Windows version, and a short description of the issue. For license-key issues, please attach the generated .dat hardware-key file.
Frequently asked questions
How do I generate a hardware key for licensing?
Open the Real3d application and go to Menu → Help → Register Product…, choose the second option, fill the form and save the file. Send the saved .dat file to the email address shown in the dialog.
Is the license tied to a specific Windows installation?
No. The license is generated against your hardware key and remains valid across multiple Windows installations on the same PC, including after a Windows reinstall.
Which Windows versions are supported?
All current Real3d applications target Windows 10 and Windows 11 (x64). VolViCon and recent apps require the Visual Studio 2022 Redistributable and .NET 6.0 Runtime. Older builds require the VS2019 redistributable and .NET Framework 4.8.
How do I report a bug or request a feature?
Please use the contact form with details about your environment and steps to reproduce. Including screenshots or sample data significantly helps reproduce and prioritise issues.